You will receive live and current offers via push notification from the restaurants in the area or areas you have selected during registration and also from the area you are currently at. If you wish to go to another area, you can search area wise, name wise, cuisine wise and check out for all the current and live offers in that area.

Generate a unique code from the restaurant page, whose offer you want to avail or pre-order.

Please generate your unique code once you reach the restaurant by visiting its page.

Once you generate the code, your tab opens up automatically at the backend of the restaurant, press on start Ordering, Online menu will open up, add items to your cart, put special instruction if any with each item, and check out. Your order will be accepted at the backend and you will receive a notification of acceptance. Share your code with the wait staff and he will bring your order to you. You will be notified once the order is dispatched.

Yes, you can by sharing your code. Once your order is punched in your tab, you will receive a notification to review and confirm your order (to eliminate wrong order). Once you confirm, the amount for the order placed will be deducted from your wallet and your order will be confirmed. While reviewing your order, you can add, subtract and edit your order.

Please be sure of the place before generating a code. While you are generating a code, you will be asked if you are certain to generate a code, and will be made aware of what happens if the code goes unused. Any unused code will attract a penalty of INR 100 (This is to eliminate any malpractice by new places)

Yes, you can add special instructions below the item for each item added in your cart.

No, Tips are optional with each new order placed. Should you wish to tip for your order, then either you can choose the preset amount or add your custom amount.

Please press on close tab only after you are done with your final order for the day. Once tab is closed, you will not be able to order further.

Once you close the tab, you will be directed to book a cab page, then to rate and review. Rating is mandatory, review is optional. Once you rate the place, you can once again open the restaurant page, generate a fresh code and start ordering.

You can visit as many places you want during the day and generate codes for those places to avail the offer.

No, there is no limitation.

No, Order once placed, cannot be modified or canceled. Please be sure to review your order before checkout.

If you see an offer you would love to avail, but unfortunately cannot make it on time to avail that offer. You can pre buy your Foods and Beverages at the offer price. You will get a grace period from up to 30 to 60 minutes to redeem your Foods and Beverages at the offer price. For e.g., offer period is from 7 pm to 9 pm, you will have from 9.30 pm to 10 pm window to redeem your order on the offer price. In case you are late and miss the grace period window, then you will have to pay the difference amount for the order placed, to redeem your order. Please pre order only if you are sure to make it before the grace period window ends.

In the side menu of the app, you will see your personal and STEPOUT LIVE contacts online, and where they are. You can click on a friend or a family member you see online, and then click on the gift icon. Menu of that establishment will open up and you add what ever you wish to gift in cart. You can write a personalized note along with the gift. Check out your cart and your friend/family will receive your gift immediately with your note. You can send gift from any part of the world any time you see them online.

Once you receive a gift, a pop notification will appear on your screen. Click on redeem gift and the gifted item will be added to your tab. You can ask the waiting staff to bring you your gift by sharing your code and the gift ID.

Yes, you can. See any one you like. You can gift to any SOL user by clicking on their picture and subsequently by clicking on the gift icon. A great way to start a conversation.

Yes, You can. Select the gift icon on their profile, add items to the cart, and check out. Your friend will receive your generous gift.

Yes, You can. In the side menu of the app, you will find tabs for your visits, and pre-orders. You can check your history by clicking on those tabs.

You are ranked amongst other SOL users, according to your expenditure through SOL app. If your expenditure through the app is one of the highest amongst other users, and you fall between Rank 1 to 3, then you will receive a substantial amount of cash back in your wallet according to your rank. This ranking works as monthly and yearly. The more you use the app when you step out, higher the chances are for you to win.

Yes, You can. Go to the side menu of the app and click on My gifts. In there you will find the history of all your sent and received gifts.

You can chat with your friends and any SOL users. You could chat with any SOL user who is present at a place you wish to visit. You could ask them about the place, ambience and crowd. Request them to share live pictures and video of that place, before you make up your mind about that place. P.S. (Not every user will respond, so if see more users, direct your conversation to the next user.) (This feature has been put up in the app to help each other. Please try to answer the queries from your fellow users, as one day you will need the same courtesy extended to you as well)

Yes, you can send friend request to other SOL users and you can receive requests from them.

These are a set of invites you receive from your contacts to join them in real time and a set of invites sent by you, to your contacts to join you. Once invitation is accepted or rejected, you will be notified.

No, since all orders are prepaid, your payment method is online by default.

Social media feed page will be made available in our upcoming update. There are many more new and exciting features planned for our future updates. Please stay tuned and update the app as and when you receive an intimation to update.

You can always mail us at info@stepoutlive.com, and we will be happy to help you and resolve any queries you might have. Please allow us 24 hours to get back to you.

You can exit the app or close it, but do not close your tab after your first order. To order more, open the app, you will land at the home page (listings). At the bottom of the home page, you will see a tab mentioning “you are currently at”. Please click on that tab, and you will go to continue ordering page. Click on continue ordering, and the rest of the process remains the same. When done with your final order, please click on close tab to end your session.

Food and beverages have different timings for last order. You will get a notification 15 minutes before for the last order for food and beverages respectively. Please order accordingly. You will not be able to place an order after the last order time is passed.

Yes, for a better and enhanced experience or to use the app again the same day, always close the open tab.

If you didn’t close or forgot to close the tab, no worries. Once the place you visited, shuts down for the day, your tab will close automatically. But just incase you are planning to use the app for the next restaurant on the same day, unless you close your tab you will not be able to generate a code for your next visit.

Rating is mandatory to help users such as yourself to get a better understanding of an establishment in order to get an enhanced experience.

For a better customer experience, we have put an APP tour in the side menu. Please go through the APP tour to enhance your experience of our dynamic app.